If you have questions or need assistance placing your order, our knowledgeable and friendly Customer Service team is here to help! Reps are available Monday - Friday from 8 a.m. to 8 p.m. EST. Call toll-free at 1-855-758-7159 or email cs@geiger.com.
All returns must be authorized by customer service. Call or email us using the contact information above for return authorization. All claims for damaged or defective merchandise must be made within 10 days of receipt. Returns of non-defective merchandise must be made within 30 days and may incur a 20% restocking fee. We can only accept returns on non-defective merchandise if the item is inventoried in our warehouse. Sorry, on-demand items are not subject to return unless defective. Contact customer service for further details.
Purchases can be made online through our secure checkout by authorized personnel only. For information on how to become an authorized purchaser, please contact your direct supervisor or manager. During checkout, please be sure to complete all necessary information, including purchase order or budget numbers if applicable.
Please note that the estimated total given at the time of checkout does not include shipping & handling charges. Actual freight will be assessed and added to your invoice upon shipment of your order.
If you are not an authorized purchaser, you can still place an order using Visa, MasterCard, or American Express. Please be sure to complete all necessary information. Charges on your statement will appear as "Geiger Catalogs." Please note that we will request authorization on your card for the order total at the time of checkout, but will finalize charges for items as they are shipped. This may result in multiple charges to your statement equaling the final order total. If individual receipts per transaction are required to reconcile your account or submit expenses for reimbursement, please contact Customer Service. The full order total may appear as unavailable on your account during the pre-authorization period, depending on your bank. Please contact your financial institution for questions regarding their pre-authorization procedures.
If you prefer, you can also order by phone by calling Customer Service at 1-855-758-7159.
You can expect in-stock items to ship within 24 hours of placing your order. Refer to the shipping map below for ground time in transit from our warehouse:
For on-demand items, please refer to the individual production time listed within the product specifications and allow an additional 3-5 days for ground transit from the manufacturer.
Shipping and transit times do not include weekends and holidays and cannot be guaranteed under extenuating circumstances beyond our control, such as extreme weather conditions. Please allow additional transit time for international shipments.
Merchandise pricing does not include shipping. For invoice orders, actual freight charges will be assessed and added to your invoice upon shipment of your order.
For credit card purchases, please refer to the table below to calculate your shipping cost based on order total:
|
Order Total |
Shipping Fee |
|
|
up to $25 |
$8.00 |
|
|
$25.01 - $50 |
$9.00 |
|
|
$50.01 - $75 |
$10.00 |
|
|
$75.01 - $100 |
$11.00 |
|
|
$100.01 - $200 |
$19.00 |
|
|
$200.01 and UP |
$19 + Add $4 for every $50 |
|
|
For expedited shipping, add the following upcharge to the standard rates above: |
||
|
3-Day Select |
$30 |
|
|
2-Day Air |
$45 |
|
|
Next Day Air |
$145 |
|
Please note that international shipments are subject to duties and customs fees above and beyond standard shipping charged by Geiger. These charges are the responsibility of the receiver and payment may be required before delivery of your package will be completed. Contact your local courier or customs office for details.
Merchandise pricing does not include tax. Taxes will be applied to your order total appropriately based on your state and local laws.
Enter your gift certificate number at checkout to apply it to your order. If your order total exceeds your certificate amount, an alternate form of payment will be required for the balance accordingly (See How to Order details). If your order total is less than your certificate amount, any unused balance will remain available for future use until the date of certificate expiration. Keep in mind when shopping that your merchandise total does not include tax and shipping.
Having trouble applying your gift certificate? Check to be sure you are entering the certificate code exactly as it appears, including all capitalization and punctuation accordingly, and that the certificate has not expired. If you continue to experience challenges, please call us at 1-855-758-7159.
On the log in screen, click on “Forgot Password”, enter your email address that you use to log in, and we will email you with a new temporary password. After logging in, we recommend you change your password to a new easier to remember password through the Account page.
You can update your password at any time through the Account page by selecting Password.
Yes. To do this, choose “Ship to multiple addresses” on the first checkout screen. From here, follow the prompts to either direct each item to a different shipping address, or “Split” the quantity of an item to multiple shipping addresses. Please call Customer Service for assistance at 1-855-758-7159.
You can update your billing address, manage shipping addresses, change your password, and view your order history through the Manage Account page.
An on-demand item is a product that is not pre-printed and stocked in our warehouse, but is produced on a per-request basis. On-demand items take longer to ship, as we produce them specially for you, so please refer to the individual production time listed within the product specifications and plan accordingly. On-demand items may also require a minimum order quantity to meet production requirements.
Uniforms purchased by MaineHealth entity should be replaced within 90 days of go-live.
• Personal apparel can continue to be worn, but we ask that after 90 days from go live that they are no longer worn to work. They can continue to be used for personal use outside of official work.
All branded apparel will use the new MaineHealth logo alone, located on the left side of the apparel. However, department or program names can be added with text on the apparel's opposite side (right side).
Having the MaineHealth logo on apparel visually signals we are all part of one team and reduces the variation and volume of different versions, which creates production cost efficiencies and simplifies selection for our care team. We have now included the option to add your department or program to apparel. Names can be added with text on the apparel's opposite side (right side). On Lab Coats, we ask that you use the providers' full name, credentials and their speciality underneath the name. This is because of all of the great feedback and input you provided!
Departments should use their operating budget to replace the uniforms. Patches will be available on the MaineHealth Employee Storefront to cover existing brands an not cost to departments.
Yes. The MaineHealth Employee Storefront will have patches free of charge of different colors and sizes available to order that can be sewn or ironed onto your existing uniform.
No. The patch should cover both the organization logo and any department/program name.